Returns/Exchanges/Terms/Policies

/Returns/Exchanges/Terms/Policies
Returns/Exchanges/Terms/Policies 2018-02-16T22:07:48+00:00

Returns/Exchanges/Terms/Policies

Aura Wellness Center / Yoga Teacher Training
Return & Exchange, and Course Policies

30 Day Return Policy:

If you are not completely satisfied with your Aura Wellness Center Yoga Teacher Training Course(s), you may return your course (within 30 days) from the date you ordered your course(s).

These steps must be followed in order to complete your return:

• Call Aura Wellness Center at 1-508-222-0092, and receive a return authorization number from an Aura Representative.
• Pack your course in its original packaging (Failure to do so may result in damaged materials. Damaged materials will be deducted from your refund at their retail value.)
• Include a letter with your Full Name, Address, Telephone Number, and Return Authorization Number.
• It is recommended to obtain a tracking number and insurance with the delivery service you have chosen. Aura Wellness Center is not responsible for lost return merchandise or courses.
Items must be Post Marked before the 30 day return policy expires.

* Missing, damaged, or written in materials will be deducted at their retail value from your refund.

Exchanges:

If you received a faulty item, and need to exchange it for the same item (within 30 days of receiving it), please e-mail, call 1-508-222-0092, or use the contact forms to request a replacement.

Non-Refundable:

The following are non-refundable:
• Shipping or Delivery costs and/or completed consultation services.
• Gift Cards / Certificates (Remaining Amounts will be made into a store credit)
• Deposits of any kind exceeding 30 days.
• Digital Content (Includes: e-Course and e-Book downloads from the Aura Store)
• Services, such as White Glove Grading, Onsite Intensives, onsite Yoga Teacher Training Tuition, student class packages, walk-ins, and Private (1 on 1 sessions)
• Items that have been damaged through customer use or abuse
• Non-defective opened DVDs, CDs, Books, or Kits containing digital media. (If an item was included in a shippable course, this does not apply.)

Receiving a Refund:

Aura Wellness Center will issue a refund upon receipt and processing of your return.

Expect your refund within 4 weeks of handing over your package to the return shipper (though, in many cases, you’ll receive the refund sooner).

An Aura Returns Department Representative will notify you, via e-mail, of your refund once we’ve received and processed the returned item.

Missing or Defective Items:

Our shipping department double verifies that all items are included in your course. In the rare chance that an item is missing, it must be reported within the 30 day guarantee period to receive the missing item. This policy also applies to defective items. Defective items must be reported within the 30 day guarantee period to receive replacement.

International Monthly Payment Options:

Any of our non-digital courses, $300 and up, may be divided into payments. The 30 day return policy applies to the first 30 days after you order your course. The remaining payments are non-refundable.

  • A $10 per payment fee on Monthly Payment plans are non-refundable.
  • Monthly Payments are automatic, and will be taken out on the same day each month. The day will be determined by your first payment.

Delinquency on International Monthly Payment Plans:

If you choose the International Monthly Payment Option (Available to anyone outside the US), the payment system is automatic and will auto-draft from your credit card on the due date, and retry your payment two times if unsuccessful each time, in five day intervals. If the system fails three times, an email notice will be sent, stating that a late fee will be charged in five days, and will give a list of payment methods to avoid this. Fifteen days from the original payment date, a $25 late fee will be assessed to your student account, if payment is not made.

  • Student Accounts, which have overdue payments, are automatically suspended from service or support, until payment is remitted.  
  • The due date of your course will not change as a result of delinquency.
  • Courses that are 60 days overdue will be permanently terminated.

PayPal Credit® Financing (US Only):

Please see the terms of your agreement with PayPal. When this option is chosen, PayPal pays your course in full with Aura, on the purchase date. The financing/payment plan is then with PayPal. In this case, delinquency would only have the ramifications which PayPal imposes with their policies.

Transfers:

Transfers of course ownership are prohibited.

International Customers and Taxes/Brokerage Fees:

Aura Wellness Center does not charge or collect any VAT, GST, Import Taxes, or Brokerage Fees of any kind.  If your country or shipping service requires Duties or Brokerage Fees of any kind on packages marked “Educational Materials,” you are responsible for these fees.

UPS Standard to Canada:

UPS Standard to Canada requires a separate fee in addition to GST/Import Tax, known as a “Brokerage Fee”. Aura Wellness Center does not charge this fee at the point of sale as this Brokerage Fee is assessed by the UPS broker based off of the tax assessed. You are responsible for both Tax and Brokerage Fees.

Course Materials Replacement:

Course materials can be replaced at their retail value plus shipping costs. Course Instructions Folder Materials (Instructions, Teacher Tips, Exams, and Mics Forms) are only replaced via digital copies in PDF format. Course Instructions Folder Materials can be replaced for $20 and will be emailed to you.

Diploma and Letter of Recommendation Replacement:

Replacements are issued via UPS Next Day Air for students in the United States for $75.

Replacements are issued via UPS Worldwide Saver for students Internationally for $150.

Retests for all courses:

The first retest is free, and subsequent retest are $75. If you are past your due date, but submitted your initial exams before the due date, you will be given 2 weeks to submit the retest. Extensions can be purchased to lengthen this amount of time if you are past your due date.

Recertification:

Recertification is required for all Aura Yoga Teacher Certification Courses.  This ensures that our teachers are current with their practice.  A teacher who practices and teaches on a consistent basis, is far less likely to injure their students, which is the reason we have this policy. 

Recertification information on your particular course can be found inside your course materials.  This will include hours a teacher has taught, usually an assignment or workshop hours, and a recertification fee.

*Late recertification will result in a late fee.

* Recertifications are not allowed past 1 year of being overdue.

Extension Fees:

All of our courses give the student 1 year to complete the exam requirements.

If a student wants an optional extension to their course services and deadline, it can be obtained by paying an extension fee. There are tiered extensions for those who pay for their extension on or before the due date. These Tiered extension costs are less than the per month rate. Extensions paid after the due date are on a per month basis and can only take advantage of the 1 month extension fee.

Aura Wellness Center holds the right to deny any extension.

Grading:

The free Grading service can take 2 – 6 weeks depending on the volume of exams being received in at the time of a student’s submission.

“White Glove Grading Services” are offered for students that do not want to wait for the free grading service or have a job lined up in which they need express grading and delivery to ensure they have their documents in a shorter amount of time.

White Glove Service has a 1 day processing time for grading and results. *This excludes weekends and holidays.

Students in the US: Diploma and Letter of Recommendation will be sent via UPS Next Day Air.

Students outside of the US (International): Diploma and Letter of Recommendation will be sent via UPS World Wide Saver.

*Both shipping options apply to business days only.

*Paying for “White Glove Grading” is not a guarantee that a student will pass their exams.

Plagiarism:

Aura has a zero tolerance policy towards plagiarism. If a student is caught plagiarizing, they will receive a 0% on that assignment – up to possible expulsion from the course. If you need to quote an author’s writings, you are required to create a footnote. All resources, used in your course work, must be documented.

Harassment Policy:

Aura Wellness Center complies with U.S. Government Policy regarding verbal abuse, written abuse, or sexual harassment. Faculty members and students must show mutual respect for each other and refrain from profanity, abusive comments, and blatant harassment.

The consequences for violating this policy are the same for a faculty member as they are for a student. Should you initiate harassing remarks, profanity, or abuse, you will be expelled, regardless of whether you are a student or a faculty member.

Bereavement Policy:

Aura will grant a one month extension for any immediate family member deceased during the course duration. This one month extension is free, however, it requires an obituary or death notice in order to be approved.

Employment:

Aura Wellness Center cannot guarantee employment or acceptance into organizations. We provide training, certification, and information for finding teaching positions through our websites and course materials.

Upgrade Courses/Courses with Prerequisites:

These courses require a current Yoga teacher certification of 200 hours or more. More specific information/requirements will be found in the individual course description, as some courses require a specific course be taken before them, such as an Upgrade Version Platinum Course. Upgrade Courses will be marked in the title with “Upgrade Version.” This policy also applies to any course stating “Prerequisite(s)” in the course description.

Proof of the prerequisite being met, such as a Certified Yoga Teacher’s Certificate, can be sent along with your exam paperwork at the completion of the course. Expired Certificates will not be accepted.

By agreeing to these terms, and purchasing an “Upgrade Version” course or one marked with prerequisites in the course description, you attest to having proof of meeting said requirements (whether with Aura Wellness Center or another school). That certificate/proof of completion, will be current, when you are submitting your exams.

Our Policy for the Limits of Courses:

For your liability, protection, and the protection of your students, certifications are related to style, age groups, health condition, and specialist areas.

For example: A teacher, who is certified to teach children, is not qualified to teach adults or Prenatal and Post Natal classes. It is in the best interest of teachers to have certification in the fields they teach.

Practical Exam:

If your course lists a practical exam, this is typically a 1 hour pre-recorded video of you teaching a class, with as few as one student, or as many as you would like. Your surroundings do not matter (most use a family room, living room, backyard, etc to run their class in) and the video does not need to be professionally produced. Most use a mobile device or a home camera to film and a family member or friend as their student. Practical Exam requirements do vary from course to course, however, they usually focus on the 1 hour time requirement.

Videos are kept confidential and are not shared with any 3rd party or used in any way, except for accessing a student’s ability to teach.

When you submit your exams, please make copies. For confidentiality reasons, Aura Wellness Center does not send, return or transmit your video to anyone.

Informed Consent for Interns and Students:

Participation in Yoga courses and classes includes, but is not limited to, participation in meditation techniques, yogic breathing techniques, and performing various Yoga postures. Yoga postures, or asanas, are designed to exercise every part of the body – stretching and toning the muscles and joints, the spine and the entire skeletal system. They also work on the internal organs, glands and nerves. Yoga incorporates sustained stretching to strengthen muscles and increase flexibility.

Yoga courses, Yoga classes and physical exercises are individual experiences. I understand that in Yoga, and in any other exercise class, I will progress at my own pace. If at any point, I feel overexertion or fatigue, I will respect my own body’s limitations and I will rest before continuing Yoga or any other exercise.

I acknowledge that participation in Yoga courses, classes or any other exercise class exposes me to a possible risk of personal injury. I am fully aware of this risk and hereby release Aura Wellness Center, its Officers, Paul Jerard, Marie Jerard, and / or any other persons who may teach at Aura Wellness Center, from any and all liability, negligence, or other claims, arising from, or in any way connected, with my participation in Yoga courses, Yoga classes, and any other exercise class.

I further acknowledge that I shall not now, or at any time in the future, bring any legal action against Aura Wellness Center, its Officers, Paul Jerard, Marie Jerard and /or any other persons who may teach at Aura Wellness Center; and that this waiver is binding on me, my heirs, my spouse, my children, my legal representatives, my successors and my assigns.

I verify that I am physically fit to participate in Yoga courses, Yoga classes, or any other exercise classes, and a licensed medical doctor has verified my physical condition for participation in this type of class.

If I am pregnant, or become pregnant, or am post-natal, I verify that I am participating in Yoga, or any other exercise classes, with my doctor’s full approval. I realize that I am participating in Yoga, Yoga courses, or any other exercise classes, at my own risk. I acknowledge that my acceptance is binding to this liability waiver from this day forth.

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